In a move aimed at further enhancing the shopping experience for customers, BevMo! has named retailing veteran Matt Navarro to oversee operations for the 165-store chain.
As the senior vice president of operations for the company, Navarro will be responsible for all store operations, customer service and loss prevention, the company says. In this role, he will be tasked with elevating BevMo!’s in-store shopping experience, including driving customer loyalty, enhancing its service model and strengthening employee development programs.
Navarro joins BevMo! from Dick’s Sporting Goods, where he served as regional vice president since 2015. In that role he was responsible for the retailer’s West Coast operations. Prior to that, he spent more than 16 years at Staples, starting as a district manager in 1998, and rising to the position of regional vice president in 2009. While at Staples, Navarro achieved a number of corporate awards, the company reports, including the Chairman Award for customer service for three consecutive years.
“Matt is a highly skilled operator within a number of retailing categories, and his track record of building leaders, improving customer service and implementing initiatives that impact sales is exactly what we’re looking for as we continue to expand and thrive,” said Dimitri Haloulos, BevMo! CEO. “We’re excited to see the fresh and inspiring strategies he’ll implement, and the passion he’ll instill in all our team members.”
Navarro is also an executive board member for the American Diabetes Association in San Jose, and a former board member of Work2Future, which addresses the workforce and economic development needs throughout San Jose.
BevMo! has stores across California, Arizona and Washington,
